Course

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Conflict Resolution For Field Staff Working With Individuals Within a Retail Setting - One Day - T0204g

Abstract

The aim of the course is to familiarise course participants with the concepts relating to conflict resolution and how to apply these principles directly into workplace practice when working within a retail setting.  The course will recognise different aspects of conflict that staff may encounter and be aware of different methods of resolving such conflicts when working within a retail setting.  The course will address the issue of conflict resolution in an attempt to fully appreciate a wide range of aspects relating to things such as communication in conflict, recognising warning signs, de-escalation techniques and anger management.  All aspects of this course are aimed at informing best practice in the workplace.